Community Guidelines
Effective Date:
Last Updated:
Applies To:
All Rillic Users (Creators and Buyers)
Our Community Vision
Rillic is built on creativity, respect, and collaboration. We're fostering a global community where talented creators can thrive while buyers discover amazing digital assets for their projects.
What we stand for:
Professional excellence in all interactions
Mutual respect between creators and buyers
Fair business practices that benefit everyone
Inclusive environment welcoming all backgrounds
Knowledge sharing to help everyone succeed
Your participation helps shape a marketplace that works for all creators and buyers worldwide.
Core Community Principles
Respect and Professionalism
Treat everyone with courtesy:
Use polite, professional language in all communications
Respect different perspectives, cultures, and experience levels
Address disagreements constructively and privately when possible
Maintain professional boundaries in business interactions
Professional conduct includes:
Responding promptly to messages and support requests
Providing accurate information about your content and services
Honoring commitments made to other community members
Maintaining confidentiality when requested
Honesty and Transparency
Be truthful in all your interactions:
Provide accurate descriptions of your content and capabilities
Disclose any limitations or requirements buyers should know about
Report problems or issues honestly and promptly
Share authentic reviews and feedback based on actual experience
Avoid misleading practices:
Don't exaggerate the capabilities of your content
Don't create fake reviews or manipulate ratings
Don't misrepresent your experience or credentials
Don't make promises you cannot fulfill
Collaboration and Support
Help others succeed:
Share knowledge and expertise with fellow community members
Provide constructive feedback when asked
Offer assistance to newcomers learning the platform
Celebrate others' successes and achievements
Foster positive interactions:
Ask questions respectfully when you need help
Express appreciation for good service and quality content
Resolve conflicts privately before escalating to platform support
Contribute to community discussions in meaningful ways
Creator Community Standards
Content Creation Excellence
Maintain high quality standards:
Upload only polished, professional-quality work
Test all functionality thoroughly before publishing
Provide accurate previews that represent your actual content
Keep your portfolio organized and up-to-date
Original work requirements:
Create original content or properly license third-party elements
Respect copyright and intellectual property rights
Give appropriate credit for inspiration or derivative works
Don't upload stolen or plagiarized content
Customer Service Excellence
Provide outstanding buyer support:
Respond to buyer questions within 48 hours
Offer helpful guidance on implementing your content
Address technical issues and bugs promptly
Maintain professional tone even when dealing with difficult situations
Communication best practices:
Use clear, jargon-free language when explaining technical concepts
Provide step-by-step instructions when buyers need implementation help
Follow up to ensure buyer satisfaction with your support
Escalate complex issues to platform support when appropriate
Professional Business Practices
Price your content fairly:
Research competitive pricing for similar content
Provide clear value propositions for different license types
Avoid artificially inflating prices or using deceptive pricing strategies
Honor promotional pricing and special offers
Marketing and promotion:
Promote your content honestly without exaggerated claims
Share work-in-progress updates that genuinely interest your audience
Cross-promote other creators' work when it adds value
Use social media and external promotion to grow the entire platform
Community Participation
Engage positively with the community:
Participate in creator forums and discussions
Share knowledge about tools, techniques, and industry trends
Mentor newcomers and help them understand platform best practices
Provide feedback on platform features and suggest improvements
Professional networking:
Build genuine relationships with other creators and buyers
Collaborate on projects when mutually beneficial
Refer business to other creators when projects don't fit your specialties
Maintain professional relationships even after transactions complete
Buyer Community Standards
Fair and Respectful Purchasing
Treat creators with respect:
Communicate clearly about your project requirements and expectations
Provide reasonable timelines for custom work or special requests
Pay promptly and honor purchase commitments
Acknowledge creators' expertise and value their time
Understanding license terms:
Read and understand license agreements before purchasing
Use content only within the scope of your purchased license
Upgrade licenses when your usage expands beyond original terms
Ask questions if license terms are unclear
Constructive Feedback
Provide helpful reviews:
Base reviews on actual experience with the content
Focus on objective aspects like quality, functionality, and value
Provide specific examples rather than vague complaints
Update reviews if issues are resolved through creator support
Balanced feedback includes:
What you liked about the content and creator service
Any challenges you encountered and how they were resolved
Suggestions for improvement that might help other buyers
Overall assessment of value relative to price paid
Professional Communication
Communicate effectively with creators:
Provide clear, specific descriptions of your needs
Respond promptly to creator questions and requests for clarification
Express appreciation for good service and high-quality content
Address problems directly with creators before leaving negative reviews
Respect creator expertise:
Understand that creators are professionals deserving of respect
Recognize that quality content takes time and skill to create
Ask for guidance rather than demanding specific solutions
Value creator input on technical implementation and design decisions
Platform Interaction Guidelines
Messaging and Communication
Use platform messaging systems:
Conduct all transaction-related discussions through Rillic messaging
Keep records of important conversations and agreements
Avoid sharing personal contact information unnecessarily
Report inappropriate or harassing messages to platform support
Professional messaging practices:
Use clear subject lines that identify your purpose
Keep messages concise but include all necessary information
Proofread messages before sending to ensure clarity
Follow up appropriately without being excessive
Reviews and Ratings
Provide fair and accurate reviews:
Rate content based on quality, functionality, and value
Write reviews that help other buyers make informed decisions
Focus on the content and service, not personal preferences
Update reviews if your experience changes over time
Avoid review manipulation:
Don’t create fake accounts to leave multiple reviews
Don’t offer incentives for positive reviews
Don’t retaliate with negative reviews for unrelated issues
Don’t review content you haven’t actually used
Forum and Community Participation
Contribute positively to discussions:
Stay on topic and add value to conversations
Share knowledge and experience that helps others
Ask questions that promote learning and discussion
Respect different viewpoints and experience levels
Avoid disruptive behavior:
Don’t spam forums with promotional messages
Don’t engage in arguments or personal attacks
Don’t share inappropriate or off-topic content
Don’t use forums to air personal grievances
Prohibited Behaviors
Harassment and Abuse
Zero tolerance for:
Personal attacks, insults, or threatening language
Discrimination based on race, gender, religion, nationality, or other characteristics
Sexual harassment or inappropriate personal advances
Stalking, doxxing, or sharing personal information without consent
Inappropriate communication includes:
Excessive or unwelcome contact after being asked to stop
Demands for free work or unreasonable special treatment
Abusive language when transactions don't meet expectations
Attempts to circumvent platform policies or procedures
Fraud and Deception
Fraudulent activities include:
Creating fake accounts or impersonating others
Manipulating reviews, ratings, or rankings
Providing false information about identity, credentials, or content
Attempting to circumvent payment systems or fees
Deceptive practices:
Uploading content you don't own or have rights to use
Misrepresenting content functionality or quality
Creating misleading previews or descriptions
Offering services you cannot or don’t intend to provide
Platform Abuse
System abuse includes:
Attempting to hack, spam, or disrupt platform functionality
Creating multiple accounts to circumvent restrictions or bans
Using automated tools to manipulate search rankings or traffic
Distributing malware or harmful code through content uploads
Policy violations:
Circumventing content restrictions or upload guidelines
Violating intellectual property rights repeatedly
Ignoring platform policies after warnings
Coordinating with others to manipulate platform systems
Enforcement and Consequences
Warning System
Progressive enforcement approach:
First offense: Warning with explanation and guidance for improvement
Second offense: Temporary restrictions on account functionality
Third offense: Extended suspension or permanent account termination
Serious violations: Immediate suspension regardless of previous history
Types of Account Actions
Temporary restrictions may include:
Limited messaging or communication capabilities
Temporary suspension of upload privileges
Restriction from community forums and discussions
Hold on payouts pending investigation
Serious violations result in:
Immediate account suspension or termination
Forfeiture of pending payouts in cases of fraud
Removal of all content from the marketplace
Prohibition on creating new accounts
Appeals Process
If you believe an action was taken in error:
Submit an appeal within 30 days to appeals@rillic.com
Provide evidence supporting your position
Explain the circumstances and any mitigating factors
Accept final platform decision after review
Appeal review process:
Initial review by different team member than original decision
Consideration of your account history and contribution to community
Assessment of evidence and circumstances
Final decision communicated within 14 business days
Reporting and Safety
How to Report Issues
Report problems promptly:
Harassment or abuse: safety@rillic.com
Copyright infringement: dmca@rillic.com
Fraud or scams: fraud@rillic.com
General policy violations: support@rillic.com
Include relevant information:
Screenshots or evidence of the problem
Usernames and specific content involved
Detailed description of what happened
Any steps you've taken to resolve the issue
Platform Safety Measures
We actively monitor for:
Inappropriate content and behavior
Fraud and financial crimes
Intellectual property violations
System abuse and security threats
Safety features include:
Automated content scanning and filtering
User reporting and flagging systems
24/7 security monitoring and incident response
Collaboration with law enforcement when necessary
Protecting Yourself
Best practices for safety:
Keep business communications on the platform
Verify identity before engaging in high-value transactions
Report suspicious behavior or requests immediately
Maintain backups of important content and communications
Avoid risky behaviors:
Don’t share personal financial information
Don’t engage with users who ask you to move conversations off-platform
Don’t respond to suspicious emails claiming to be from Rillic
Don’t click links or download files from untrusted sources
Building a Positive Community
Supporting New Members
Help newcomers succeed:
Share knowledge about platform features and best practices
Provide constructive feedback on content and approach
Recommend resources for improving skills and techniques
Include new members in community discussions and activities
Mentorship opportunities:
Volunteer to answer questions in community forums
Offer to review portfolios and provide feedback
Share lessons learned from your own experience
Connect newcomers with relevant resources and opportunities
Celebrating Success
Recognize achievements:
Congratulate community members on milestones and successes
Share and promote excellent work by other creators
Participate in platform events and celebrations
Nominate outstanding community members for recognition
Community events and activities:
Participate in contests and challenges
Attend virtual meetups and educational events
Contribute to collaborative projects and initiatives
Support platform advocacy and growth efforts
Continuous Improvement
Help improve the platform:
Provide feedback on features and policies
Suggest improvements based on your experience
Test new features and provide user experience feedback
Participate in surveys and research studies
Advocate for the community:
Promote Rillic in your professional networks
Share success stories and positive experiences
Provide references and testimonials when requested
Help recruit quality creators and buyers to the platform
Global Community Considerations
Cultural Sensitivity
Respect diverse backgrounds:
Acknowledge different cultural norms and communication styles
Avoid assumptions based on nationality, language, or location
Be patient with language barriers and translation challenges
Learn about and respect different business practices and holidays
Inclusive language:
Use neutral, professional language in all communications
Avoid idioms or cultural references that might not translate well
Be patient when communication challenges arise
Offer help with language or cultural questions when appropriate
International Business Practices
Accommodate global differences:
Understand that business hours vary across time zones
Respect different holidays and working schedules
Be flexible with communication timing and methods
Consider currency and economic differences when relevant
Legal and regulatory awareness:
Respect that laws vary by jurisdiction
Understand export controls and international trade restrictions
Comply with local content regulations and standards
Seek guidance when unclear about international requirements
Resources and Support
Community Education
Available resources:
Community Guidelines FAQ
Best Practices Guide
Cultural Awareness Training
Conflict Resolution Toolkit
Getting Help
Support channels:
Community Manager: community@rillic.com
Safety Team: safety@rillic.com
General Support: support@rillic.com
Creator Success: creators@rillic.com
Self-service options:
Community forums and discussion groups
Help center articles and tutorials
Video guides and webinars
Peer mentorship and networking opportunities
Feedback and Suggestions
Ways to contribute:
Participate in community surveys and feedback sessions
Submit suggestions for guideline improvements
Volunteer for community advisory roles
Help test new community features and policies
Together, we're building the world's best marketplace for Rive animations.
Your participation and commitment to these guidelines helps create an environment where everyone can succeed.
Questions about community guidelines?
Contact our Community Team at community@rillic.com or visit the Community Help Center for additional resources and examples.